Information on the processing of personal data

General questions

 

Who is processing your personal data?

Your personal data are processed by a controller – AS PNB Banka (hereinafter – the Bank).
Bank’s contact information – address: Riga, 15-2 Elizabetes Street, LV-1010, e-mail: info@pnbbanka.eu; phone: 67041100.
Data Protection Officer – address: Riga, 11 Raiņa Boulevard, LV-1050, e-mail: dati@pnbbanka.eu; phone: 67011410.

 

How does the Bank ensure the lawfulness of the processing of your personal data?

Your personal data are being processed based on the European Union General Data Protection Regulation, Law of the Republic of Latvia on the Processing of Personal Data, special legal norms included in various laws and regulations of the European Union and the Republic of Latvia (e.g. Credit Institutions Law, Law on the Prevention of Money Laundering and Terrorism Financing), Bank’s General Provisions for Transactions, Bank’s General Provisions for Client Data Processing, Bank’s Privacy Policy, Bank’s Provisions for the Processing of Personal Data and other Bank’s regulatory documents.
The laws and regulations lay down that the Bank is entitled to process your personal data only if the Bank (i) has previously determined the purposes of processing of your personal data, (ii) has determined the amount of your personal data required to accomplish the pre-determined purpose, (iii) has a legal basis to process your personal data and (iv) has provided you with information on your rights within the context of personal data processing.
The Bank processes your personal data according to the standard procedure based on:

  • the performance of the agreement you are a party to or based on taking measures at your request prior to the conclusion of an agreement;
  • the necessity to fulfil a legal obligation applicable to the Bank;
  • the consideration of legitimate interests of the Bank or a third party;
  • your consent to the processing of your personal data for one or several specific purposes.

When the Bank has a business or commercial legal interest to process your personal data or the legal interest that is based on the protection of legitimate interests of the Bank or a third party, your personal data are processed “for the consideration of legitimate interests”. However, in these cases, too, the Bank processes your personal data in good faith, taking into account your interests or fundamental rights and freedoms that require protection of personal data.
Requirements of the laws and regulations provide for an obligation to process the data of special categories in a particular way – i.e. personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade-union membership and genetic data, biometric data processed solely to identify a natural person, health-related data or data concerning a person’s sex life or sexual orientation, and data on criminal convictions and offences or related security measures. The Bank has the right to acquire and process the data of special categories only with your consent, except for the cases when the laws and regulations directly allow or oblige the Bank to acquire and process such personal data. In the cases above, the Bank will process the data of special categories based on:

  1. significant public interests arising from the laws and regulations of the European Union or the Republic of Latvia that are proportionate to the purpose advanced, considering the essence of the rights to data protection and providing for appropriate and specific measures for the protection of your fundamental rights and interests;
  2. the necessity to establish, exercise or defend legal claims.

Please see below the purposes, legal basis and the Bank’s legitimate interests in the processing of your personal data:

Reasons why the Bank processes your personal data: Legal basis for the processing of your personal data: Bank’s legitimate interests in the processing of your personal data:
Provision of services
  • to manage business relationships with a client or clients’ business;
  • to develop and carry out marketing activities;
  • to examine how clients use services and products offered by the Bank;
  • to communicate with a client about the services and products offered by the Bank.
  • client’s consent;
  • performance of an agreement or implementation of measures prior to the conclusion of an agreement;
  • legitimate interests of the Bank or a third party;
  • fulfilment of a legal obligation applicable to the Bank.
  • maintaining accurate and updated information in the Bank’s information systems, data bases and registers, in particular, by analysing and assessing which of the Bank’s services or products could be of interest to you and by offering them to you;
  • improvement of the Bank’s existing services and products, development of new services and products and pricing of the services and products offered by the Bank;
  • determination of client categories for the Bank’s new services and products;
  • obtaining your consent when the Bank needs it to communicate with you about the services and products offered by the Bank;
  • ensuring the effectiveness when the Bank carries out its legal or contractual obligations.
Improvement of service provision (commercial practice)
  • to test new products;
  • to supervise the way the Bank works with other service providers that deliver services to the Bank or clients;
  • to develop new ways to satisfy the clients’ needs and ensure growth of the Bank’s business.
  • performance of an agreement or implementation of measures prior to the conclusion of an agreement;
  • legitimate interests of the Bank or a third party;
  • fulfilment of a legal obligation applicable to the Bank;
  • improvement of the Bank’s existing services and products, development of new services and products and pricing of the services and products offered by the Bank;
  • determination of client categories for the Bank’s new services and products;
  • ensuring the effectiveness when the Bank carries out its legal or contractual obligations.
Management of service provision (activities)
  • to provide the Bank’s services and products;
  • to make and manage clients’ payments;
  • to manage the payments, interest payments and other types of payments from the clients’ accounts specified in the Bank’s tariffs;
  • to obtain or recover the money owed by a client to the Bank;
  • to manage and provide various investment services and products.
  • performance of an agreement or implementation of measures prior to the conclusion of an agreement;
  • legitimate interests of the Bank or a third party;
  • fulfilment of a legal obligation applicable to the Bank;
  • ensuring the effectiveness when the Bank carries out its legal or contractual obligations;
  • ensuring the compliance of the Bank’s operation according to the provisions and recommendations of supervisory authorities.
Crime prevention, security and risk management
  • to identify, investigate and report on financial crimes, as well as to try to prevent them;
  • to manage the Bank and the clients’ risks;
  • to comply with the laws and regulations and other regulatory framework applicable to the Bank;
  • to respond to complaints and try to settle them.
  • performance of an agreement or implementation of measures prior to the conclusion of an agreement;
  • legitimate interests of the Bank or a third party;
  • fulfilment of a legal obligation applicable to the Bank;
  • development and improvement of the functionality of operations performed by the Bank to prevent financial crimes, as well as development and improvement of the fulfilment of legal obligations related to such operations;
  • ensuring the compliance of the Bank’s operation according to the provisions and recommendations of supervisory authorities;
  • ensuring the effectiveness when the Bank carries out its legal or contractual obligations.
Commercial practice management
  • to manage the Bank’s business efficiently and correctly, which includes the management of the Bank’s financial condition, entrepreneurship, planning, improvement (elaboration) and testing of various systems and processes, communication management, corporate management, organisation and conducting of audits;
  • legitimate interests of the Bank or a third party;
  • fulfilment of a legal obligation applicable to the Bank;
  • ensuring the compliance of the Bank’s operation according to the provisions and recommendations of supervisory authorities;
  • ensuring the effectiveness when the Bank carries out its legal or contractual obligations.
  • to exercise the Bank’s right provided for in contracts or agreements.
  • performance of an agreement or implementation of measures prior to the conclusion of an agreement.
 
Management of the processing of data of special categories
  • to carry out activities related to significant public interests.
  • using the data of the Punishment Register, the Bank helps to prevent, establish and hold liable for illegal activities and fraudulent conduct.
  • to carry out activities related to the compliance with regulatory requirements of supervisory authorities.
  • using the data of special categories, the Bank demonstrates and confirms that it has assessed you and your business correctly under the Know Your Customer procedure;
  • transferring the data of special categories to supervisory authorities, the Bank allows and enables them to verify whether it has acted correctly (legally).
  • to carry out activities, establishing, exercising or defending legal claims.
  • using the data of special categories, the Bank exercises and defends its legal claims.
  • to carry out activities that are based on the client’s consent.
  • inviting you to provide consent to the use of the data of special categories when the Bank’s activities derive from your consent to process personal data.

 

What are the personal data the Bank processes?

To provide you with services of a consistently high quality and be able to offer you products that meet your needs, the Bank uses personal data of various types. The personal data processed by the Bank are grouped into categories for the Bank to be able to manage them in the most efficient way and for you to be able to see the amount of client information managed by the Bank. The Bank does not use all personal data the same way – some of the types of personal data are useful for marketing purposes, others – for provision of direct services or for fulfilment of legal obligations applicable to the Bank. At the same time, the Bank guarantees to its clients that the personal data under the Bank’s management are being processed according to the highest security standards in the field of personal data processing.

Personal data categories Description
Basic (identification) data Name, surname, identity number, date of birth, picture, language of communication, etc.
Data characterising the behaviour and habits Knowledge of and experience in investment; information on the origin of funds, etc.
Financial data Basic information on a settlement account or card, information on income and assets, etc.
Tele- and e-communication data Flow data, location data, identification information, etc.
Authentication details User name, password, PIN code, etc.
Data of special categories Information on a politically exposed person, etc.
Data obtained when fulfilling legal obligations Information obtained upon request of investigating authorities, tax authorities, bailiffs, etc.

 

How does the Bank receive your personal data?

  1. Personal data provided to the Bank by you yourself:
    • when you apply for the Bank’s services and products;
    • when you contact the Bank and talk to the Bank’s specialists by phone or meet and talk to the Bank’s specialists at the Bank’s customer servicing centres, incl. records of telephone conversations or notes made by the Bank’s specialists during the meeting;
    • when you use the Bank’s homepage, online bank, mobile phone applications, online conversations, etc.;
    • from your e-mails and mails or courier parcels;
    • from your applications, orders, complaints and other documents you have submitted;
    • from financial reports and interviews;
    • from customer surveys;
    • if you participate in the Bank’s loyalty programs, lotteries, special offers and equivalent activities.
  2. Personal data obtained by the Bank when you use the Bank’s services
        (The said data are applicable to two types of information: information on how and where you have accessed the Bank’s services and information on the activities on the account reflected in your account statement)
      • Payment and transfer data

        IMPORTANT: The said data include the amount, frequency, location, origin and receivers. If you have borrowed money, there is also information on the repayment and on whether the payments are made in due time and in full.


      • Profile and usage data

      IMPORTANT: The said data include security details you have created and use to access the Bank’s services. The said data include also your settings and the choice of commercial communication. Moreover, the Bank collects data also from the devices you use (e.g. computers and mobile phones) for you to be able to establish a connection with the Bank in a fast and convenient way. Additionally, the Bank uses cookies and other internet usage habit research tools to collect data when you use the Bank’s homepage, online bank or mobile applications. For more information on the usage of cookies, see Section Cookies in the Privacy Policy.
  3. Personal data obtained by the Bank from third parties (incl. external databases)
      • credit card service providers, e.g. Mastercard;
      • insurers;
      • retailers;
      • social networks (e.g. by clicking on one of our Facebook or Google ads);
      • automatic invoice payment service providers;
      • public registers (e.g. Register of Enterprises);
      • loyalty programs;
      • Bank’s representatives, intermediaries, contractors or other third parties who process personal data on behalf or by order of the Bank;
      • market researchers who obtain and examine information from various sources to prepare market trend reports or provide appropriate advices;
      • other credit institutions or financial service providers who help to prevent, detect and hold liable for illegal and fraudulent activities;
      • state (incl. law enforcement) authorities.

      IMPORTANT: The persons and institutions above help the Bank to maintain the services and products and advise the Bank on business development and improvement opportunities.

 

For how long does the Bank store your personal data?

According to the general procedure, the Bank is entitled to store your personal data for 10 years as from the moment of termination of business relationships unless the laws and regulations set other time-limits for storing the data. The Bank complies with this general time limit for storing the client’s personal data:

  • to respond to questions or complaints or demonstrate that the Bank has fulfilled its obligations towards you in good faith;
  • to conduct the Bank’s in-house researches (e.g. on changes in the clients’ habits);
  • to meet the requirements of the laws and regulations that provide for storage of various types of documentary information.

IMPORTANT: Upon expiry of the data storage period, your personal data are being destroyed in a secure way.

 

What are the possible consequences if you choose not to provide your personal data (or other information) upon the Bank’s request?

The Bank might need to obtain your personal data (or other information) according to the requirements of the laws and regulations or for the Bank to be able to conclude or perform an agreement with you. If you choose not to provide the information (incl. personal data) requested by the Bank, it may limit the Bank’s possibilities to perform an agreement concluded with you, or delay or preclude the Bank from fulfilling legal obligation applicable thereto according to the requirements of the laws and regulations.

IMPORTANT: If due to your choice not to provide the Bank’s requested information (incl. personal data) the Bank is unable to implement the policy relating to the fulfilment of regulatory requirements and servicing of your transactions, the Bank will most probably discontinue provision of the services to you.

IMPORTANT: The Bank may request you to submit information that it finds useful for the purposes other than fulfilment of legal obligations applicable to the Bank, performance of an agreement or carrying out measures prior to the conclusion of an agreement. If in such cases the Bank requests you to provide information about yourself, the Bank will previously inform you of the purposes of processing of your personal data and will explain separately whether it is mandatory for you to provide these additional personal data (or any other information) and how it will affect the delivery of service to you.

 

What are your rights in relation to the processing of your personal data?

You have the following rights:

  1. to access your personal data and forward them; in particular, you are entitled:
      • to obtain additional information about the processing of your personal data irrespective of what type of information you already have;
      • to receive an electronic copy of your personal data processed by the Bank.

      IMPORTANT: The Bank is not obliged to provide a client with the copies of the documents at the Bank’s disposal, and the Bank does not provide a client with the information that contains data of a third party. The Bank may provide you with a copy of your personal data in an electronic form, which may be used by you repeatedly, in particular, you yourself may submit it to other institutions or request the Bank to forward it.
  2. to amend or delete your personal data:
      • you are entitled to amend your personal data if they have changed or you have grounds to believe that your personal data processed by the Bank are not accurate.

        IMPORTANT: The client is responsible for the accuracy of the submitted personal data (or other information) and for providing the Bank with correct and updated information about the client. The Bank has neither the right to amend the client’s personal data at its own discretion, nor the right to search – at its own discretion – for the client’s personal data in third parties’ databases to keep the Bank’s customer databases accurate and updated.


      • You are entitled to request the Bank to delete your personal data, and the Bank will do it if the Bank does not need these personal data anymore for the purposes which the data were collected or processed in any other way.

      IMPORTANT: The Bank will not be able to delete the client’s personal data if the laws and regulations provide for a legal obligation to store such personal data or the Bank’s legitimate interests are more important than the client’s rights infringed by non-deletion of the personal data;
  3. to limit the processing of your personal data:
      • you are entitled to request the Bank to limit the processing of your personal data (or certain processing activities), which means that the Bank could store and process your personal data only to establish, exercise or defend the Bank’s legal claims. You are entitled to limit the processing of your personal data if (i) they are not accurate, (ii) they are being processed unlawfully but you do not want to delete them, (iii) their processing is not required anymore but you want to establish, exercise or defend your legal claims, (iv) you have already exercised your right to object to the processing of your personal data but you are waiting for the Bank’s assessment whether the Bank is entitled to further process your personal data based on the Bank or third party’s legitimate interests.

      IMPORTANT: By exercising the right to limit the processing of your personal data, the delivery of services to you could be limited for some time – i.e. the Bank’s services would be available to you in a limited amount or could even be unavailable for some time.
  4. to object to the processing of your personal data:
    • you are entitled to object to the processing of your personal data if the objection is based on serving the Bank or third party’s legitimate interests, and your rights, interests and freedoms are more important than the said Bank or third party’s legitimate interests;
    • you are entitled to object to the processing of your personal data for (direct) marketing purposes;
  5. in relation to the automated individual decisions:
    • you are entitled to make the Bank’s specialist participate in taking such decisions or request that the Bank does not take a decision based on an automated calculation only.

 

How does the Bank process your personal data for marketing purposes, in particular, to prepare commercial offers for you?

The Bank carries out marketing activities to inform you of the Bank’s services, products or special offers prepared for your particular needs (incl. various lotteries, special offers or equivalent activities). Under the marketing activities, the Bank carries out surveys to clarify your assessment of the quality of the Bank’s provided services or the compliance of the Bank’s provided services with your needs.
Under the marketing activities, the Bank processes your personal data (or other information) provided to the Bank by you yourself, by the Bank’s business partners or obtained by the Bank when you use the Bank’s services or products (e.g. using the Bank’s webpage or online bank). The Bank examines and assesses the information (incl. personal data) obtained under the marketing activities to form the Bank’s opinion about what types of the Bank’s services or products could be of interest to you and could be suitable to you. Under the marketing activities, the Bank uses a method called “profiling for marketing purposes”, i.e. accounting, analysis and forecasting of the client’s activities using the following personal data categories:

  • basic personal data – name, surname, date of birth, language of communication, contact information (phone number, address, e-mail address);
  • personal data characterising behaviour and habits – types of the Bank’s products or services used and their use practices;
  • financial data – information on deposits, payments.

The Bank may use your personal data to send you commercial offers if you have given to the Bank your consent to commercial communication or the Bank has a legitimate interest in implementing such communication.
IMPORTANT: In commercial communication, the Bank’s legitimate interest is formed by the Bank’s business or commercial interests that are based on a legal and lawful purpose to use your information – the said purpose cannot contradict your interests. The Bank applies the highest level of confidentiality requirements to the information in customer databases, incl. pseudonymisation of personal data.
If you choose to use new Bank’s services and products, the Bank is entitled to request that you confirm or update your choice of commercial communication. Moreover, the Bank may request that you confirm or update your choice of commercial communication if changes are introduced to the legislation (incl. Bank’s regulatory documents) or the Bank’s business strategy.
The Bank highly appreciates and will always be grateful if you agree to the processing of your personal data for marketing purposes (commercial communication with the Bank) since this way you help the Bank to create higher quality services and more competitive products. However, if you change your choice, you can always waive the commercial communication in one of the following ways:

  • by submitting an application in paper form at any of the Bank’s customer service centres;
  • by composing a free-form message using PNB Internetbank;
  • by giving an order by phone, contacting the Bank’s contact centre and identifying yourself with a voice password.

Irrespective of your choice, you will still receive important notifications or other important information from the Bank (e.g. on changes in the existing services or products).

 

How does the Bank process your personal data, taking automated individual decisions?

The Bank uses automated systems to make decisions without engaging the Bank’s specialists in relation to you or your company. The automated systems help taking decisions in a fast, honest, efficient and correct way based on the objective information (incl. personal data) at the Bank’s disposal. The automated individual decisions can affect the Bank’s services, products or possibilities of receipt thereof that the Banks offers to you today or in the future, and can affect a fee set by the Bank for its services or products. The automated individual decisions are based on the information (incl. personal data) that you have submitted to the Bank or that has already been at the Bank’s disposal, or that the Bank is allowed to receive from third parties.

  • Establishing a fee

Based on the automated systems, the Bank can decide on the amount of fee to establish for various Bank’s products or services. For instance, if you use the Bank’s online calculators (currency calculator, deposit calculator, loan calculator), the automated systems will use your inputted personal financial information to establish which type of a financial offer the Bank can make you.

IMPORTANT: Calculations made by the Bank’s online calculators are of informative nature. To find out the precise Bank’s financial offer, the client should visit a Bank’s customer service centre.

  • Marketing activities (preparation of services, products and offers)

Under the marketing activities, for instance, the Bank by means of the automated systems can form client groups that are further used to examine and learn more about the clients’ needs and make decisions. This allows developing products, services and offers for various client groups and adjusting commercial communication demonstrated by the Bank in its and other web pages and mobile applications, including mass media.

  • Detection of fraudulent activities

The Bank uses the automated systems to monitor operations with finances on your personal and company’s accounts to detect – according to the regulatory requirements – fraudulent or money laundering activities. The automated systems allow the Bank to establish the instances when the client’s account is used in an atypical or unusual way.

IMPORTANT: If the Bank has reasonable grounds to suspect, that there is a risk of fraud or money laundering, the Bank is entitled to suspend the activity on the accounts or deny access to them.

  • Account opening

At the moment of account opening, the Bank may use the automated systems to verify whether a particular product or service of the Bank is suitable for you, i.e. using the automated systems, the Bank can assess whether you or your company fulfils the conditions required for opening an account with the Bank. In this case, the automated systems use the information provided by you – e.g. on the financial situation if you apply for the Bank’s lending product.

  • Loan approval

The Bank uses the automated systems to make decisions on granting loans, e.g. when you apply for a consumer loan. In the said cases, the automated systems perform credit scoring. The purpose of such processing is to assess your ability to repay the Bank’s loan. For such processing, not only your provided information on your financial situation can be used but also information on similar loans or on the transactions you made on your accounts.
For credit scoring, information from the following sources is used:

  • your application form;
  • your provided information on the financial situation;
  • information from third parties’ databases on your financial situation and similar loans;
  • information that has already been at the Bank’s disposal, e.g. information that confirms crediting of the salary to your Bank account.

IMPORTANT: Credit scoring is initiated only when the Bank has received your application for the respective Bank’s service or product which such method is applied to. The Bank verifies regularly credit scoring methods to make certain that they are honest and objective.
IMPORTANT: Credit institutions and other lenders use automated solutions for credit scoring because these solutions help making fair, comprehensively evaluated and responsible decisions in lending issues.

 

Whom your personal data can be given to?

The Bank may pass your personal data (incl. other information) to external organisations to ensure provision of the Bank’s services or products (e.g. Mastercard), manage the Bank’s business (e.g. to external auditors) and fulfil legal obligations applicable to the Bank (e.g. to supervisory authorities).
The Bank may pass your personal data (incl. other information) to the following external organisations:

  • Bank group’s companies – depending on your chosen Bank’s services or products, e.g. to SIA PNB Apdrošināšanas Brokeris;
  • public institutions – depending on the legal obligation the Bank must fulfil, e.g. to the Financial and Capital Market Commission, the State Revenue Service;
  • persons or organisations involved in the provision of financial services – depending on your chosen Bank’s services or products, e.g. to the Bank’s representatives, intermediaries, contractors or other third parties who process personal data on behalf or by order of the Bank;
  • various registers – depending on your chosen Bank’s services or products, e.g. to the Credit Register of the Bank of Latvia;

IMPORTANT: The Bank processes your personal data in cooperation with insurance service providers or investment service providers if you have chosen the respective products, therefore under this cooperation your personal data can be communicated to the representatives of these organisations.

 

Are your personal data being communicated beyond the European Union or the European Economic Area?

The Bank may pass your personal data (incl. information on you) beyond the European Union or the European Economic Area in the following cases:

  1. based on your application – e.g. in cases when you transfer money to third countries;
  2. to fulfil a legal obligation applicable to the Bank;
  3. under cooperation with service providers chosen carefully by the Bank to help to provide you with a qualitative and timely service or product.

If the Bank cooperates with service providers that process clients’ personal data in third countries, the Bank makes certain whether these service providers meet the Bank’s requirements in the field of personal data protection and the general requirements of the European Union regarding the compliance with the level of personal data protection.

 

Which of the Bank's regulatory documents regulate the processing of your personal data?

The processing of your personal data is regulated and your rights in the field of protection and legality of processing of personal data are protected by:

 

Are you entitled to submit a proposal or complaint?

The Bank is a responsible controller of your personal data. To demonstrate clearly that the Bank performs a lawful, fair and transparent processing of your personal data, the Bank has created and maintains a system of accountability that is based on:

  1. timely informing of clients about the processing of personal data and exercising of the clients’ access rights;
  2. assessment of the impact of the processing of personal data if the planned activities related to the processing of personal data could put at high risk your rights and freedoms, as well as on the registration of personal data proceedings activities;
  3. timely detection and comprehensive investigation of safety incidents related to the security of personal data, as well as on reporting about personal data breaches to the Data State Inspectorate and clients;
  4. transparent cooperation with service providers who on behalf of the Bank provide financial and other services or ensure the processing of your personal data by order of the Bank;
  5. regular training of the Bank’s employees and assessment of the compliance of the system of personal data protection and of the legality of personal data processing.

However, if you have any suggestions or objections regarding the processing of personal data performed by the Bank, you are entitled to submit to the Bank a suggestion, feedback, application or complaint. You may submit an application or complaint in a way that is most convenient for you:

  • in the form of a free-form message using PNB Internetbank;
  • in person in paper format at any of the Bank’s customer service centres ensuring that the application is signed;
  • by mail (incl. delivery by courier) in paper format to the Bank’s correspondence address in Riga, 11 Raiņa Boulevard, LV-1050, ensuring that the application is signed.

IMPORTANT: If you file a complaint, the complaint will be considered by the Bank’s Data Protection Committee. The Bank’s Data Protection Committee is a permanent collegial body that has been established pursuant to the decision of the Board of the Bank and that in its operation is governed by the Bank’s regulatory documents, valid laws and regulations of the Republic of Latvia, valid binding legislation (regulations, directives, decisions, case-law) of the European Union, recommendations of the Data State Inspectorate, guidelines, recommendations and best practice of the European Data Protection Board, best practice of the Association of Commercial Banks of Latvia, rules and recommendations of the Financial and Capital Market Commission.

Moreover, you are entitled to file a complaint to the Data State Inspectorate regarding the non-compliance of the Bank’s performed processing of personal data with the requirements of the laws and regulations in the field of protection of data of natural persons. A complaint to the Data State Inspectorate may be filed by:

  • placing it in the mail box of the Data State Inspectorate in Riga, 11/13 Blaumaņa Street, 1st storey;
  • sending it electronically (according to Section 1(2) of the Electronic Documents Law, signed with a secure electronic signature) to the e-mail address info@dvi.gov.lv;
  • sending it by mail to the address: 11/13-15 Blaumaņa Street, Riga, LV-1011.


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